Orders are processed and shipped within 2-3 business days of purchase unless otherwise noted in the product description. Orders received on weekends and holidays will be processed the next business day. Once an item has been shipped, Wild Raven is not responsible if the item is lost or damaged in transit. We are not responsible for customs fees, duties, taxes, or tariffs.
How soon can I expect to receive my order?
Once your order has been processed, the average transit times are as follows. Express shipping is available upon request.
- USA: 3-5 business days
- Mexico & Canada: 5-10 business days
- International: 10-15 business days
All returns and claims must be authorized by Wild Raven by email within 7 days of receipt. You may receive a 100% store credit or an 80% refund of your purchase price before shipping costs once the item has been returned in its original condition. Any used or altered merchandise will not be accepted. We are not responsible for returned items lost in the mail. Allow 1-7 business days for refund to post.
If an item was damaged by the shipping company during transit, please include photos of the packaging and the product.
If you have questions about your order, please contact us at: firstname.lastname@example.org